All Information Technology (I.T.) functions have been fully integrated into the Fastway business. I.T. is not seen as a separate function of the business but an integral part of how the business is operated.

The Fastway University website is the first introduction for new Master Franchisees, and guides them through their entire Master Franchisee course.

Franchise Management Software (FMS) is adapted to each country, and then used by all Regional Franchisees to manage their businesses, including track and trace functionality. Master Franchisees are able to monitor and support their franchisees through this system.

A multi-million dollar investment in upgrading technology has been a feature of 2006 / 2007, with new hand held computers being introduced to enable couriers to scan parcels, record signatures and receiver details and have this information transmitted within minutes to the web. Concurrently, upgrades to the web based track and trace facility, web site and back office customer service systems have been designed to compliment the capability of the new hand held computers and lift our customer service performance to new levels.

An extensive intranet links all franchisees and enables them to communicate, report, and access the most up to date reference material and manuals, pertinent to their place in the franchise system.

Large volume customers can take advantage of automatic labelling software, negating the need to apply prepaid labels to each parcel.

The Fastway website is extensive, and has been designed to showcase each country in their own language, with their own specific information. An easy to use database allows each Master Franchisee to make their own country changes at any time.

Other specialised software has been designed for specialist areas of the business such as research, supply, archiving, design and desk top publishing, and much more.